Australian Consulate-General
Bali
Bali and Nusa Tenggara Barat

Hospital and medical services

Hospital and Medical Services

This is an information sheet prepared by the Australian Consulate General in Bali for persons hospitalised and for those who may have to be privately medically evacuated to Australia.

Hospital/Medical Services

Decisions regarding hospitalisation are usually taken by the patient or a family member in consultation with the treating doctor or other sources of professional medical assistance (such as insurance company doctors, hotel doctors etc.).

RSUP Sanglah is the main provincial public hospital, which has an International Wing and a Burns Unit. Difficult/critical cases would normally be transferred from other hospitals to Sanglah Hospital. Siloam Hospital, Prima Medika Hospital, BIMC Hospitals, Bros Hospital, Surya Husada Hospital, Bali Med Hospital and Kasih Ibu Hospital are private hospitals.

Hospital contact details (in alphabetical order):
 

Bali Med Hospital
Jl. Mahendradatta no 57X
Denpasar
Tel: (+62-361) 484748
Fax: (+62-361) 484748
 

BIMC Hospitals
Jl. Bypass Ngurah Rai No. 100X
Kuta 80361
Tel: (+62-361) 761 263 - Fax: (+62-361) 764 345

Kawasan BTDC Blok D
Nusa Dua 80363
Tel: (+62-361) 3000 911
E-mail: info@bimcbali.com
website: www.bimcbali.com
 

BROS Hospital
Jl. Tantular No.6
Renon, Denpasar - Bali Indonesia
Tel: +62 361 247499
 

Kasih Ibu Hospital
Jl. Teuku Umar 120 Denpasar
Tel: (+62 361) 223 036
Fax: (+62 361) 268 690
 

Prima Medika Hospital
Jl. P Serangan 9x, Denpasar
Tel: (+62 361) 236225
 

Sanglah Public Hospital
Jl. Kesehatan Selatan 1
Sanglah Denpasar
Tel: (+62 361) 227 911 - 15 / (+62 361) 232 603 (VIP rooms) / (+62 361) 247 250/5 (Super VIP rooms)
Fax: (+62 361) 226 363
 

Siloam Hospital
Jl Sunset Road No. 818
Kuta, Badung
Tel: (+62-361) 779900 - Fax: (+62-361) 779933
E-mail: Info.bali@siloamhospitals.com
 

Surya Husada Hospital
Jl. P. Serangan 1
Denpasar
Tel: (+62-361) 233787 or 235041
Fax: (+62 361) 231177
 

Medical Clinics
 

There are three medical clinics that cater almost exclusively to foreigners in Bali. Both are western owned and operated, and are well located for access from Kuta, Nusa Dua and Sanur.
Clinic contact details:
 

BIMC Hospitals
Jl. Bypass Ngurah Rai No. 100X
Kuta 80361
Tel: (+62-361) 761 263 - Fax: (+62-361) 764 345

Kawasan BTDC Blok D
Nusa Dua 80363
Tel: (+62-361) 3000 911
E-mail: info@bimcbali.com
website: www.bimcbali.com
 

International SOS
Jl. Bypass Ngurah Rai No. 505X
Kuta 80361
Tel: (+62-361) 710 505
Fax: (+62-361)710 515
E-mail: baliassistoperation@internationalsos.com
website: www.sos-bali.com
 

Doctors

Doctors in Indonesia who practice in the public health system also have private practices or lecture at the University, which often makes it difficult to contact them. The ratio of doctors to patients in Indonesia is much lower than in Australia. At present foreign doctors and nurses are not permitted to practice in Indonesia.  

Hospital visits/follow-up

A member of the Consulate General will endeavour to visit patients after details of the hospitalisation are known. Follow-up visits will be made in the more serious cases and cases where patients have no family or travelling companion to assist them.

The Consulate General will also keep in contact with the hospital staff to monitor the patient’s progress.

Insurance

A growing number of Australians hold travel insurance which provides for different levels of cover. Cover may or may not include all of the costs associated with treatment, hospitalisation and medical evacuation by commercial flight or air ambulance.

The patient, a family member or travelling companion should contact the insurance company as soon as possible after admission to hospital. Insurance companies usually have 24-hour contact numbers for emergency assistance and in most cases will accept a reverse charge call. It is essential that the insurance company doctor can telephone the treating doctor. Some insurance companies have representatives in Bali as well as their own contracted Indonesian doctors. The insurance company will be able to advise on medical coverage, assess the treatment and give consideration to medical evacuation after liaising with the treating doctor. They can also assist with changing bookings and ticket arrangements.

The Consulate General is not able to guarantee payment of medical costs, and hospitals are not willing to accept a guarantee letter from an insurance company unless that company has a representative office in Bali. If a guarantee cannot be obtained or is not accepted by the hospital, the patient will need to settle the account at time of release and keep the itemised accounts for reimbursement by the insurance company. Visa card, Master card and American Express is accepted.

Medical evacuation

Medical evacuation from Bali is either by commercial aircraft or private air ambulance. Commercial aircraft medical clearances can only be made after obtaining a report from the relevant airline’s doctor to determine whether a patient is a stretcher case and/or whether an escort is needed. The Consulate General will assist in obtaining this report.

If patients are insured, and if their insurance company has agreed to cover the cost, the company will be able to make any necessary evacuation arrangements. Such arrangements include settling the hospital account, hiring an ambulance to the airport, check-in procedures, immigration processing and tarmac clearance for the ambulance.

If patients are not insured, the Consulate General can assist them to arrange their own medical evacuations. There is no charge for the Consulate’s services but the patient must pay all costs associated with the evacuation. Uninsured patients must fund their evacuation before any arrangements can be confirmed.

In some cases, a commercial airline may not be able to carry a patient, and it may be necessary to charter an air ambulance. As the costs are very high, the insurance company or individuals covering the cost will need to weigh up the necessity on the basis of advice from medical specialists.

Medical evacuation companies

BIMC Hospital
Jl By Pass Ngurah Rai no 100X
Kuta,
Bali 80361 
Tel: (+62-361) 761263
Fax: (+62-361) 764345
Contact Person:
Lisa Budd, Operations Manager
 

Careflight International
Sydney Darwin Perth Cairns
Tel: (+61) 1300 655 855 (24 hr phone) 
Fax: (+61) 2 9689 2744 
 

International SOS
Jl By Pass Ngurah Rai No 505X
Kuta,
Bali 80361
Tel: (+62-361) 710505
Fax: (+62-361) 710515
Contact Person:
Dr Susan Pranata, Chief Medical Advisor

Klinik Penta Medica
Jl Teuku Umar Barat - Marlboro No 88
Denpasar,
Bali 
Tel: (+62-361) 490709 / 7446144
Fax: (+62-361) 490708
Contact person:
Wayan Sukadhana, Operation / Evacuation Manager
Dr Yudi, Head of Medical team
 

 
 

“The Department of Foreign Affairs and Trade (DFAT) has prepared this list from information publicly available. By providing this information, DFAT is not endorsing any providers named in the list or making any representation as to their willingness or ability to give assistance. DFAT does not accept any responsibility for the quality of work performed by any providers on this list".