Services for Australians
What We Can and Can Not Do
Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in need; providing lists of local doctors and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advice. For a full list of what we can and cannot do for you please see the Consular Services Charter page.
Consular assistance
The Consular Services Charter outlines the consular services and assistance provided by the Australian Government. In some circumstances, our assistance may be limited.
The Consular Services Section is open 0800-1600 hours Monday to Friday (excluding Consulate public holidays). If you require consular assistance, please call +62 361 2000 100 during these hours or email [email protected]
Australian and Canadian citizens requiring urgent assistance outside normal Consulate-General office hours, including weekends and public holidays can call:
- +62 361 2000 100 - Follow the instructions (press 4, wait for the information recording to begin and then press 6), this will connect you to the 24-hour Consular Emergency Centre in Canberra.
Alternatively, contact the Consular Emergency Centre in Canberra directly on +61 2 6261 3305.
The Consular Services Section does not accept or process applications for visas for entry to Australia, or applications for Australian citizenship. All information regarding visas and migration in Indonesia can be found on the Indonesian Visa and Migration page (in English). This includes links to information about visa applications and contacting the Australian Embassy in Jakarta.
Passport and Notarial Services
Applications for passports and for notarial services are by appointment only.
All consular, notarial and passport fees can be paid in Indonesian rupiah (credit / debit card) or Australian dollars (credit card).
If your passport is lost or stolen and you need an emergency passport, please attend the Consulate-General office during office hours.
Passport services
The following information should be read in conjunction with the information on the Australian Passport Office Website.
- Passport fees
- Apply for or renew your passport
- Passport services in person by appointment
- Passport services by mail
- Passport collection
- Emergency Passports
- Replacement Passports
- Guarantors
- Photographs
- Processing times
- Lost or stolen passports
- Witnesses to child consent
- Name changes
- Pre-interview checklists:
- Streamlined Passport Renewal (1-page form)
- Adult Passport Application
- Child Passport Application
Passport fees
Passport fees can be paid in Indonesian rupiah (credit/debit card) or Australian dollars (credit card).
Apply for or renew your passport
Start your application online. See below for lodgement options.
Passport services in person by appointment
In person applications for passports services are by appointment only.
To book an appointment, please visit our customer portal.
Please arrive 10 minutes before your appointment time for security screening.
- If you are late for your appointment, you may need to reschedule the appointment.
- You can amend, reschedule, or cancel your appointment via the links on your notification email.
- Please ensure you select the correct type and number of services you require when you make the appointment. If you select the wrong service, we may not be able to help at your appointment time.
Passport services by mail
Renewing your passport? You may be eligible to submit your application by mail.
For more information on eligibility and how to lodge by mail please see:
Eligibility - Adult applications
For an Adult passport renewal, you must be 18 years and over and you will need a passport that:
- was issued when you were aged 16 or older
- was issued on or after 1 January 2006
- had, when it was issued, at least two years’ validity
- has your current name, date of birth, place of birth and gender
- has not been reported lost, stolen, or cancelled, and
- you are not requesting a replacement passport for.
If you can answer yes to all the above, complete your passport renewal application (PC7) online.
If you don’t meet these criteria, you’ll need to lodge your application in person by appointment only.
Eligibility – Child applications
Child passport renewal applications (PC8) can be mailed-in provided the applicant is:
- aged up to 15 years old and
- has held a previous passport
If you can answer yes to the above, complete a PC8 passport application online.
For first-time child applications and applicants aged 16 or 17, the application must be lodged in person by appointment only.
For questions regarding mailed in applications please email [email protected] or call +62 361 2000 100 during business hours
Passport collection
Passports can be collected from the Consulate Monday to Friday between 08:00-16:00 (excluding Embassy public holidays). You DO NOT require an appointment. Please ensure you present photo ID for entry to the Consulate.
If you were issued an emergency travel document or retained your previous passport while waiting on your new passport to be issued, this must be presented before the new passport can be released.
Emergency Passports
In certain circumstances, we can issue an emergency passport if you need to travel urgently and your existing passport has been stolen, damaged or lost.
Replacement Passports
If you need a new passport more than two years before your current passport is due to expire, and if your current passport hasn’t been lost, stolen or suffered major damage, you may be eligible for a Replacement Passport.
Applications for a replacement passport must be lodged in person. An appointment is required.
Guarantors
Guarantors must either:
- Hold a current Australian passport issued for a minimum period of two years; or
- Belong to specific occupational categories (or local equivalent)
Photographs
Australian passports have strict photo guidelines and must conform to specific requirements. Poor quality photos are the most common reason your application may be delayed.
If your photos are rejected upon first assessment of your application, we will request new physical photos.
If your photos are rejected during the eligibility process, we will request .jpeg digital photos. Therefore, it is advisable when getting passport photos taken to have a digital .jpeg file version ready.
Photos must be less than 6 months old.
Please provide the below Camera Operator Guidelines to the photographer:
Processing times
You should allow a minimum of six weeks to get a new passport or renew one. Missing documents will delay your application. A child passport without full parental consent takes much longer.
The priority processing service is not available in Indonesia.
Lost or stolen passports
If your passport has been lost or stolen you will need to report this to the local police and provide a police report when you apply for a new Australian passport.
Witnesses to child consent
Witnesses to child consent must be present at the time each person with parental responsibility signs the application form. They cannot be related to the child or the person consenting in any way, nor live at the same address.
Name changes
If your name has changed from what appears on your Australian Birth Certificate or Australian Citizenship Certificate you must provide evidence of your name change. Please read information in this link carefully.
We will only accept a foreign name change certificate if you were born overseas, live overseas and the name change happened overseas after you became an Australian citizen. The foreign name change certificate needs to be legalised. If it’s not in English, it needs to be translated in full by an approved translation service.
Evidence of name change is also required when a parent’s name on a child’s birth certificate is different to their current name. This does not have to be legalised.
Pre-interview checklists
Notarial services
Notarial fees can be paid in Indonesian rupiah (credit/debit card) or Australian dollars (credit card).
Notarial services are by appointment only.
To book an appointment, please visit our customer portal
Other information for Australians in Indonesia
- Australian Citizenship Certificates
- Births, Deaths and Marriages (BDM)
- Centrelink
- Elections and Voting while Overseas
- Getting Married in Indonesia
- International Driving Permits
- Legal Representation: Local Lawyers
- Medication
- Renewal of Australian Drivers’ Licences
- Services Australia (Centrelink, Pensions, Social Security and Medicare)
- Taxation
- Translators and Interpreters
- Travel Information for Australians
- Visas
Australian Citizenship Certificates
Australian citizenship certificates are issued by the Department of Home Affairs. To apply for Australian citizenship, or to replace a certificate that is damaged, destroyed or lost, please visit the Department of Home Affairs website
Births, Deaths and Marriages (BDM)
The Consulate does not issue Australian birth, death or marriage certificates. If you wish to register a birth, death or marriage in Australia, or obtain a copy of your existing Australian birth, death or marriage certificate, you may apply through the official web site of the relevant State or Territory Registry of Births, Deaths and Marriages.
Centrelink
For enquiries relating to Centrelink matters, please check the following website:
Elections and Voting while Overseas
When you go overseas you must meet requirements in order to remain on the electoral roll, and in some cases, to avoid a fine.
Voting is mandatory for Australians. However, being overseas is a valid reason for not voting.
Up to date information on elections and eligibility, and copies of relevant forms (e.g. applications for postal votes, application to be registered as an overseas elector) are available from individual electoral commission websites. We are unable to advise you or comment on the eligibility of individual voters. Eligibility is a matter for the relevant electoral commission.
Electoral Commissions
- Australian Capital Territory
- New South Wales
- Northern Territory
- Queensland
- South Australia
- Tasmania
- Victoria
- Western Australia
See also: Australian Electoral Commission
Getting married in Indonesia
Neither DFAT nor its missions overseas can advise on other countries' specific requirements for Australians to get married overseas.
Further information is available at Marriage in Indonesia (embassy.gov.au)
International Driving Permits
If you do not hold an Indonesian driver's licence and wish to drive in Indonesia, you need an international driving permit (IDP), as well as your Australian licence. If you drive without the correct licence, you could be arrested or jailed.
An IDP is a document sanctioned by the United Nations. It lets you drive or ride a motorbike when travelling overseas. An IDP:
- works in more than 150 countries
- is printed in nine languages, so that local authorities can read it
- is valid for 12 months from the date they're issued
- includes photo ID and key personal information about the driver.
Many rental companies won’t let you hire a vehicle without a valid IDP. Some insurance policies won’t cover you for an accident if you're driving a vehicle without an authorised licence.
We strongly recommend you get a valid IDP before leaving Australia. You can apply for an IDP online (Australian Automobile Association, AAA). Or, through your state or territory motoring club.
Learn more about International Driving Permits and how to get one (Australian Automobile Association, AAA).
Legal Representation: Local Lawyers
The Consulate is unable to provide legal advice. If you require legal advice or assistance, we can provide a list of English-speaking lawyers in Bali. Please email [email protected] to request a copy of the list of lawyers.
Medication
If you have queries about bringing particular types of medication into Indonesia you should contact the Indonesia Embassy in Canberra.
Renewal of Australian Drivers’ Licences
The renewal of Australian drivers’ licences is handled by the various State and Territory Authorities. The Consulate does not issue or renew drivers’ licences and can only assist with the witnessing and certifying of documents if required. For further questions, or to obtain the relevant documentation for renewing your licence, please contact the transport office in the relevant Australian State or Territory.
Services Australia (Centrelink, Pensions, Social Security and Medicare)
Consular staff are unable to provide information on Centrelink, pensions, social security or Medicare. Please contact Services Australia directly if you wish to discuss their range of payments and services.
Tel: 001 800 611 4136 (international free call number) or +61 3 6222 3455 - Monday to Friday 8 am to 5 pm Australian Eastern Standard Time or on the website
Taxation
Understanding your obligations and ensuring that you have appropriate taxation arrangements in place is your responsibility. Consular staff cannot advise you on taxation matters.
All queries relating to Australian taxation, including how to lodge your tax return from Indonesia, should be directed to the Australian Taxation Office website or call +61 2 6216 1111.
Translators and Interpreter
The Embassy does not provide translation and interpreting services. If you need to locate a translator or interpreter, please visit the National Accreditation Authority for Translators and Interpreters (NAATI) or we can provide a list of service providers in Indonesia. Please email [email protected] to request a copy of the list of service providers.
Travel information for Australians
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au/ to subscribe or connect with Smartraveller on Facebook and Twitter.
Need information on visiting or living in Indonesia? Read the Australian Government’s:
- Travel advice for Indonesia
- Smartraveller News and Updates on special issues and events
- Tips for travellers during COVID-19.
We encourage all Australian travellers and expatriates in Indonesia to:
DFAT’s Consular Privacy Collection Statement can be accessed here.