Services for Australians
What We Can and Can Not Do
Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local doctors and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advice. For a full list of what we can and cannot do for you please see the Consular Services Charter page.
Consular, Notarial and Passport Services
Applications for passports and for notarial services are by appointment only. Appointments can be made between the following times:
Monday and Tuesday 8.30am - 12.00pm
Thursday and Friday 8.30am - 12.00pm
Passport applications and renewals and urgent notarial services are by appointment only. To book an appointment please please visit our customer portal at https://australianconsulategeneralbali.setmore.com/.
Access to the Consulate-General for urgent consular matters and emergency passports is still permitted, pending availability of a consular officer.
All consular, notarial and passport fees can be paid in Indonesian rupiah (credit / debit card) or Australian dollars (credit card).
How to lodge your passport application
All Australian citizens must lodge their passport application in person. Commencing 1 June 2015 overseas missions are no longer able to accept applications by mail or courier, nor applications lodged via another authorised person. This helps us to protect you, by protecting the security and integrity of your Australian passport and brings overseas missions into line with existing passport policies in Australia. Please contact us on the numbers listed above for further advice or to make an appointment to lodge your application.
Please note that child applications should be lodged in person by a parent or person with parental responsibility for the child. The parent or person lodging the application is not required to be an Australian citizen, but will need to bring photographic proof of their own identity to the appointment.
Collecting your passport
An appointment is not required for passport collection. When your passport is ready for collection you will receive an email notifying you that your passport is 'on the way'. This means that your passport has been received by the Consulate-General and is ready for collection. Please attend the Consulate-General during normal business hours and bring your current/old passport for cancellation.
All information regarding visas and migration in Indonesia can be found on the Indonesian Visa and Migration page (in English). This includes links to information about visa applications, and contacting the Australian Embassy in Jakarta.
For enquiries relating to Centrelink matters, please check the following website: www.centrelink.gov.au.
Travel information for Australians
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Need information on visiting or living in Indonesia? Read the Australian Government’s:
- Travel advice for Indonesia
- Smartraveller News and Updates on special issues and events
- Tips for travellers during COVID-19.
We encourage all Australian travellers and expatriates in Indonesia to:
DFAT’s Consular Privacy Collection Statement can be accessed at http://www.dfat.gov.au/dept/consular/privacy.html.
- Marriage Overseas
- Australian Passports (application form)
- Consular Services and Advice
- Travelling to Bali
- Hospital / Medical Services.